Frequently Asked Questions
Sutter Davis Hospital
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Charity Care for Low Income Uninsured PatientsPreparing for your hospital stay
Bringing personal items to the hospital
Visitors
Patient rooms
Other Questions
PREPARING FOR YOUR HOSPITAL STAY
When should I arrive at the hospital?
If your physician's office did not give you a specific arrival time, the nurse who conducts your pre-hospital interview or the person who pre-registers you can provide you with this information. If you do not feel well enough to register, please let the receptionist know so alternate arrangements can be made to help you. You may shorten your admitting time by calling (530) 759-7411 to pre-register for general services or (530) 757-5170 to pre-register for surgical services. We also offer online pre-registration. Learn more about Surgery...
If you are visiting us for surgical services, you will be asked to arrive at Sutter Davis Hospital Surgery Center at least two hours prior to your scheduled surgery time or at 5:30 a.m. if your surgery is scheduled for 7:15 a.m.
Where is the hospital located?
Sutter Davis Hospital is located at 2000 Sutter Place, Davis, CA.
West and Eastbound 80
- Go north at 113
- Exit at Covell Blvd. and turn left over the freeway
- Sutter Davis Hospital is on the right
- Exit at Covell Blvd. and turn right
- Sutter Davis Hospital is on the right
Parking is free and available in front of Sutter Davis Hospital. If you require overnight parking or have a recreational vehicle or other oversized vehicle, please contact the Plant Operations and Maintenance Department at (530) 757-5118.
Once I arrive at the hospital, where should I go first?
Go to the Outpatient Registration Desk located next to the Emergency Department any day from 7:30 a.m. to 11:30 p.m. An admissions representative will ask you to fill out some forms and then you will be directed to your destination.
Patients in labor who have already been pre-admitted will just need to sign a treatment consent form. If you have not been pre-admitted, you will need to complete other forms at this time as well.
What are my rights as a patient?
Sutter Davis Hospital follows legal requirements concerning your rights to make decisions about medical treatment. Please refer to the Patient Bill of Rights on this Web site for more details. A social worker is available to answer any questions you may have about these issues.
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Do I need to take any tests first?
Your physician's office will tell you if any tests are needed in advance and work with you to schedule them. Results from tests are necessary prior to many services and surgical procedures. Please make sure you have completed the tests prior to your arrival. Some insurance companies require you to receive some tests at outside facilities and the results are sent to the hospital before your arrival. Please check with your insurance company if you have any questions about your insurance coverage.
Will I need to bring any paperwork?
Please bring any medical insurance cards and any necessary claims forms. This will speed the admissions process. If you have pre-registered and recently changed insurance companies, please bring your current insurance card and forms.
What personal items should I bring?
Hospital gowns are available, but you may bring your own dressing robe and slippers. We encourage you to bring your own toiletries from home. If you are having a baby, bring clothes for your newborn. Upon discharge, you are required by law to have an infant car seat to transport your newborn home.
Pediatric patients may bring one special blanket or a comforting stuffed animal. Upon discharge, you are required by law to have a car seat to transport children under the age of four or less than 40 pounds.
What about my valuables?
Personal belongings such as jewelry, cash, credit cards or items of great personal value should not be kept in your room. If you are having surgery, you will not be allowed to wear jewelry during the operation. Please be sure your jewelry, prescription medications and other valuables are sent home with a family member or friend. Sutter Davis Hospital is not responsible for the loss of money or other valuables left in your room.
Please note that when you are discharged from the hospital, you may need your credit cards, checks or cash to take care of your bill. If so, please ask a friend or family member to bring them from home at that time.
What should I wear?
Wear comfortable, loose-fitting clothes and flat, supportive shoes. You will be more relaxed when you arrive at the hospital and you will find it easier to move around the facility for tests or different appointments and procedures. In addition, it will make changing clothes much easier.
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Bringing personal items to the hospital
Can I keep my clothes at the hospital?
There are small closets for your use in your hospital room. However, to best safeguard your clothing, please ask a family member or friend to take them home during your stay. They can be returned to you when you are ready to be discharged. If you are going to be transferred to another facility, such as a skilled nursing facility, please bring your own nightwear to use when you leave Sutter Davis Hospital.
Can I smoke?
In recognition of the health hazards associated with cigarette smoking and in accordance with the City of Davis ordinance, Sutter Davis Hospital has created a smoke-free environment for patients, employees and visitors.
What if I have dentures?
If you wear dentures, tell your nurse when you arrive in your room. The nurse will provide you with a special container for them. Please do not leave them on your meal tray.
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What if I’m taking medications?
Please bring a list of your medications and dosages. Your physician will evaluate which ones you should continue taking while in the hospital. These will be dispensed to you by the hospital pharmacy during your stay. Any medications brought from home will be sent to the pharmacy. This procedure ensures that the medications you are currently taking do not interfere or interact with new medications ordered for you during your stay, and prevents the loss of your medications from home.
Can I bring a hair dryer or electric razor?
Due to special wiring and safety codes designed to protect you and others, privately owned electrical appliances are not permitted in the hospital. Please do not bring personal computers, VCRs, hair dryers, curling irons, electric shavers or radios. Battery-operated appliances, such as a portable radio, cassette, or CD player, or rechargeable shaver, may be used in the hospital. Cellular phones may not be used in the hospital as they may interfere with electronic equipment in the facility. You are responsible for the security of any personal items.
What if I have special needs?
You should talk to your physician first about these needs. In addition, tell your nurse as soon as you are assigned a room. If you have special dietary needs, your nurse will arrange for you to discuss these needs with a clinical dietician from the Nutrition and Food Services Department.
What if I have a concern or complaint during or about my hospital stay?
We want you to have the best possible care and experience while you are with us. If you should have any concerns or complaints after your stay at Sutter Davis Hospital, please call Quality Review Services at (530) 759-7408. You also may be asked to complete a written survey questionnaire or respond to a telephone survey about your stay, and we would encourage you to take advantage of this opportunity to provide us with your feedback.
What about meals?
Our Food Services Department is dedicated to providing you with nutritious and delicious meals. If your physician has requested a special diet for you, your meals will be specially prepared according to your physician's orders. In most cases, you will receive a menu each day and be able to select your meals for the next day. Snacks are available upon request.
Approximate service times for your meals are:
Breakfast | 8:00 a.m. - 9:30 a.m. (closed 10:30-11:30 a.m.) |
Lunch | 11:30 a.m.-1:30 a.m. (closed 4:00-5:00 p.m.) |
Dinner | 5:00 p.m.-6:30 p.m. |
Between Meal Services | 11:30 a.m.-6:30 p.m. |
Visitor Information
When can I have visitors?
We welcome families at the bedside 24 hours a day, 7 days a week. Children are welcome to visit when accompanied by an adult. ICU visitors are required to use the phone provided outside the doors before entering the unit. This helps us ensure our patient’s privacy.
What hotels are available in the Davis area for families and friends?
The Davis area has a number of nice hotels and residence inns where visitors can stay while their family member or friend is in the hospital. Please consult a Yellow Pages telephone book for names, locations and phone numbers. Online listing of local hotels and motels.
Can my family or friends eat with me?
For a nominal fee, your visitors can order meal trays to be served in your room at patient meal times. If a guest tray is desired, have your friend or family member visit the cafeteria cashier and pay for the meal. Then, he or she should go to the Nutrition and Food Services Department Diet Office to make their menu selection.
The cafeteria is open for the convenience of visitors and staff every day. Hours are:
Breakfast | 8:00 a.m. - 9:30 a.m. (closed 10:30-11:30 a.m.) |
Lunch | 11:30 a.m.-1:30 a.m. (closed 4:00-5:00 p.m.) |
Dinner | 5:00 p.m.-6:30 p.m. |
Between Meal Services | 11:30 a.m.-6:30 p.m. |
Vending machines are located in the cafeteria and in the Emergency Department waiting room where beverages and snacks may be purchased 24-hours a day. The vending machines provide change for $1 bills.
Can my family or visitors bring food in for me?
If your visitors bring you special treats, please check with your nurse before eating them. It is very important for your health and recovery that you follow any dietary restrictions established by your physician. No cooking facilities are available to patients or their visitors in the hospital, and storage space for food is limited.
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Will I be able to make phone calls?
Your bedside telephone enables you to place most local, long-distance and credit card telephone calls without the assistance of the hospital operator.
Local Calls: For local calls, simply dial 9 and then the number. Calls to the following prefixes within the 530 area code are local calls: 204, 207, 231, 297, 298, 302, 309, 405, 406, 661, 662, 665, 666, 668, 669, 747, 750, 752-754, 756-759, 760, 761 and 792. In area code 707 the following prefixes are local calls: 678, 679 and 693.
Long Distance/Toll Calls: For toll, long distance and credit card calls, dial 77+0 for a Pacific Bell or AT&T operator. Please be prepared to give the operator your name, room number and how you wish the call to be charged. Calls must be made collect or billed to your home phone or credit card. For 1-800 or 1-888 numbers, dial 77+1+(the telephone number). If you have any questions or problems, dial 0 for the hospital operator.
Patient Room
Will there be a television in my room?
For your entertainment and relaxation, all patient rooms are equipped with a television. To operate the television, use the remote control, which is part of your nurse call transmitter. We ask that you please keep the volume at a level that will not disturb other patients and minimize television use after 10 p.m. Privately-owned television sets are not permitted because of electrical safety precautions.
Channel Listing
3KCRA-NBC
6KVIE-PBS
10KXTV-ABC
13KOVR-CBS
40FOX
Can I have a private room?
All rooms at Sutter Davis Hospital are private.
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Other Questions
What if I have other questions?
Please call if you have any additional questions. Unless noted, all numbers are in the 530 area code.
| Sutter Davis Hospital: 756-6440 | Information Desk: 759-7485 |
| Administration: 757-5108 | Marketing/Communications: 757-5121 |
| Auxiliary Office: 759-7437 | Medical Records: 757-5106 |
| Billing Office: (800) 353-3369 | Pharmacy: 757-5147 |
| Cardiology: 757-5122 | Physical Therapy: 759-7406 |
| Case Management: 759-7458 | Physician Referral Service: (800) 234-4849 |
| Diagnostic Imaging: 757-5137 | Plant Operations/Maintenance: 757-5118 |
| Dietitian: 757-5186 | Registration: 759-7411 |
| Emergency Department: 757-5111 | Resource Center/Medical Library: 757-5110 |
| Gift Shop: 759-7436 | Social Services: 759-7466 |
| Hospice (Yolo Hospice): 758-5566 | Sutter Davis Hospital Foundation: 757-5120 |
| Housekeeping: 757-5185 |
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